2. OUR DATA
The sale of items through this website is carried out under the name Purple Shop. ABOUT OUR PRODUCTS: We are a sales portal that works as intermediaries between client and supplier, so we do not manipulate or make shipments, supplier tells us that it only sells original products. RETURNS: In the event of a claim or query regarding the shipment, you can contact our customer service center. Purple Shop ® guarantee our customers the possibility of canceling their order as long as the cancellation is communicated before the order has been processed (approximately 2 hours from the purchase) and will have a charge of € 5 for management.
To request the cancellation of the order, you must send an email to [email protected] and the refund of the amount paid will be processed. The customer will have a period of fifteen calendar days from receipt of the order to terminate the contract and return the purchased product. The client will communicate to us within the stipulated term and by any means admitted by law, her desire to exercise the right to terminate the contract. The merchandise must be delivered together with the delivery note and, where appropriate, the invoice issued to Purple Shop ®, the customer paying the return costs, to consult the return address write us a WhatsApp message at +34 682 34 85 07 .
The customer may return any item purchased at Purple Shop ® as long as the products have not been used, retain their seal or original packaging and either their foot size does not correspond to that of their order or it does not arrive in perfect condition. . In the event that you meet these requirements, Purple Shop ® will return the purchase money through a credit card, by bank transfer to the account indicated by the customer or by crediting your personal account. If a product other than the one requested by the customer was delivered by mistake from Purple Shop ®, it will be withdrawn and the correct product will be delivered without any additional charge to the buyer.
3. YOUR DATA AND YOUR VISITS TO THIS WEB PAGE
The information or personal data that you provide us about yourself will be treated in accordance with the provisions of the Data Protection Policies. By using this website, you consent to the processing of such information and data and declare that all the information or data you provide us is true and corresponds to reality.
4. USE OF OUR WEBSITE
By using this website and placing orders through it, you agree to:
4.1. Make use of this website only to make legally valid inquiries or orders.
4.2. Do not place any false or fraudulent order. If it could reasonably be considered that an order of this nature has been made, we will be authorized to cancel it and inform the relevant authorities.
5. SERVICE AVAILABILITY
The articles offered through this website are available for shipment internationally.
6. HOW TO PLACE AN ORDER
To place an order, you must follow the online purchase procedure and click on "Authorize payment". After this, you will receive an email acknowledging receipt of your order (the "Order Confirmation"). We will also inform you by email that the product is being shipped (the "Shipping Confirmation").
7. AVAILABILITY OF THE PRODUCTS
All orders are subject to the availability of the products. If there are difficulties in the supply of products or if there are no items in stock, we will refund any amount that you may have paid.
Unless there are circumstances arising from the customization of the products, or unforeseen or extraordinary circumstances occur, we will send you the order consisting of the product / s listed in each Shipment Confirmation within the period indicated on the website according to the selected shipping method and, in any case, within a maximum period of 50 days from the date of the Order Confirmation. If for any reason we are unable to meet the delivery date, we will inform you of this circumstance and give you the option to proceed with the purchase by establishing a new delivery date or cancel the order with a full refund of the price paid. Bear in mind, in any case, that we do not make home deliveries on Saturdays or Sundays.
For the purposes of these Conditions, it will be understood that the "delivery" has occurred or that the order has been "delivered" at the time of that you or a third party indicated by you acquire material possession of the products, which will be credited by signing the receipt of the order at the agreed delivery address. If it is impossible for us to deliver your order, we will try to find a safe place to drop it off. If we cannot find a safe place, your order will be returned to our warehouse.
Likewise, we will leave you a note explaining where your order is and how to get it sent again. If you are not going to be at the place of delivery at the agreed time, we kindly ask you to contact us to arrange delivery on another day. In the event that 15 days after your order is available for delivery, the order has not been delivered for reasons not attributable to us, we will understand that you wish to withdraw from the contract and we will consider it resolved. As a result of the termination of the contract, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery mode that we offer) without any undue delay and, in any case, within a maximum period of 14 days from the date on which we consider the contract terminated. Please bear in mind that the transport derived from the resolution may have an additional cost, so we will be authorized to pass on the corresponding costs.
9. PRICE AND PAYMENT
The prices of the website do NOT include VAT, the prices of the website include shipping (PRICE NOT SUBJECT TO TARIFFS). Prices may change at any time, but (except as established above) possible changes will not affect orders with respect to which we have already sent you an Order Confirmation. Once you have selected all the items you want to buy, they will have been added to your basket and the next step will be to process the order and make the payment. To do this, you must follow the steps of the purchase process, filling in or checking the information that is requested in each step. Likewise, during the purchase process, before making the payment, you can modify the information of your order. A detailed description of the purchase process is available in the Buying Guide. In addition, if you are a registered user, you have a detail of all the orders made in the My Account section.
10. RETURN POLICY
10.1 RETURN POLICY
In cases where you consider that at the time of delivery of the product does not comply with the provisions of the contract, you have 14 days from receipt of your order to contact us using the contact form of our page, providing the product and order data, as well as the damage suffered, to which we will immediately attend to the way to proceed. In any case, it will be necessary to send an attached file to the form the photograph of the product in question to assess whether the partial or full refund of the amount is appropriate. A courier company will be provided to collect the product.
10.2 CANCELLATION POLICY
Refunds made while the order is still in transit will incur a penalty of € 5 per product. It does not matter the difference in time from when the order is processed, until the claim is made. Either 1 minute or 25 days after payment of the order, the € 5 penalty will remain in effect. The cancellation of the product is only allowed, before it leaves its origin and once the product arrives, but in no case can the order be canceled while it is still in transit.
10.3 PACKAGES NOT COLLECTED.
In case of wrong address or after 15 days of receipt of the package in the post office, and in the event that after several notices by the post office, the package was not picked up by the customer, and therefore, forwarded to its origin, Purple Shop will not be responsible for the refund of said order. In the event that the client wants to receive said order again, they must pay 50% of the order value as a supplement, to an account that we will provide to the client, and in this way, Purple Shop will send said package back to its recipient .
10.4 SIZE CHANGES / MODEL CHANGES / REFUND FOR RETURN OF THE PRODUCT
In the event that the product you want to return as a size change, model change or refund for product return, arrives at Purple Shop in poor condition or a use of the product is clearly seen, Purple Shop will refund € 10 less than the value of the product (EX: you want to refund a product worth € 40, because you don't like the product, but when you arrive at Purple Shop the product looks clearly used. € 30 will be refunded to your account). We do not accept any type of exchange or refund to the customer for changing the size, due to the customer's error when requesting a size that does not fit their needs or if the product does not like it. The exchange or refund will only be made in the event of an error on the part of Purple Shop, such as sending a size that the client had not requested or sending a model that the client had not requested. We change and refund any type of product that reaches the customer in poor condition. In case the product is already damaged when you receive it, don't worry, we will do the procedure at no cost. No promotional, discount or raffle item may be exchanged or reimbursed since some products that are offered, well below their real value, or are given away, do not always match the photo that can be seen on the website. Refunds are made between 15-40 working days from when the user notifies the incident. It takes so long since you have to open a dispute between buy and seller, to finally be able to obtain an equitable result for both parties.
The notifications that you send us should preferably be sent through our contact form, we can send communications either by e-mail or to the postal address provided by you when placing an order. It will be understood that the notifications have been received and have been correctly made at the same time they are posted on our website, 24 hours after an email has been sent, or three days after the date of posting of any letter. To prove that the notification has been made, it will be sufficient to prove, in the case of a letter, that it had the correct address, was correctly stamped and that it was duly delivered in the post office or in a mailbox and, in the case of an email , that it was sent to the email address specified by the recipient.
12. ASSIGNMENT OF RIGHTS AND OBLIGATIONS
The contract is binding both for you and for us, as well as for our respective successors, assignees and successors in title. You may not transmit, assign, encumber or in any other way transfer a contract or any of the rights or obligations derived from it, without having obtained our prior written consent. We can transmit, assign, tax, subcontract or in any other way transfer a contract or any of the rights or obligations derived from it, at any time during its term. To avoid any doubt, said transmissions, assignments, encumbrances or other transfers will not affect the rights that, in your case, you, as a consumer, have recognized by law nor will they cancel, reduce or limit in any other way the guarantees, both express and implied. , that we could have granted.
13. EVENTS OUTSIDE OF OUR CONTROL
We will not be responsible for any breach or delay in the fulfillment of any of the obligations assumed, when it is due to events that are beyond our reasonable control ("Force Majeure"). The Causes of Force Majeure will include any act, event, lack of exercise, omission or accident that is beyond our reasonable control and among others, the following:
13.1. Strikes, lockouts or other industrial action.
13.2. Civil commotion, revolt, invasion, threat or terrorist attack, war (declared or not) or threat or preparations for war.
13.3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster. 13.4. Impossibility of using trains, boats, airplanes, motor transport or other means of transport, public or private.
13.5. Inability to use public or private telecommunication systems.
13.6. Acts, decrees, legislation, regulations or restrictions of any government or public authority. It will be understood that the obligations will be suspended during the period in which the Force Majeure Event continues, and we will have an extension in the term to fulfill said obligations for a period of time equal to the duration of the Force Majeure Event. We will use all reasonable means to end the Force Majeure Event or to find a solution that allows us to fulfill our obligations despite the Force Majeure Event.
The lack of requirement on our part for strict compliance by you with any of the obligations assumed by you by virtue of a contract or these Conditions or the lack of exercise on our part of the rights or actions that we could correspond by virtue of said contract or the Conditions, will not imply any waiver or limitation in relation to said rights or actions, nor will it exonerate you from complying with such obligations. No waiver on our part of a specific right or action will imply a waiver of other rights or actions derived from a contract or the Conditions. No waiver by us of any of these Conditions or of the rights or actions derived from a contract shall take effect, unless it is expressly established that it is a waiver and it is formalized and communicated to you in writing in accordance with the provisions. in the Notifications section above.
15. PARTIAL NULLITY
If any of these Conditions or any provision of a contract were declared null and void by a firm resolution issued by a competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity.
16. COMPLETE AGREEMENT
These Conditions and any document expressly referred to in them constitute the entire agreement existing between you and us in relation to their purpose and replace any other prior pact, agreement or promise agreed between you. and us verbally or in writing. You and we acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party or that could be inferred from any statement or writing in the negotiations entered into by the two before it, except for what is expressly mentioned. in these Conditions. Neither you nor we will have any action against any uncertain statement made by the other party, verbal or written, prior to the date of a contract (unless such an uncertain statement had been made fraudulently) and the only action available to you the other party will be for breach of contract in accordance with the provisions of these Conditions.
17. OUR RIGHT TO MODIFY THESE CONDITIONS
We have the right to review and modify these Conditions at any time. You will be subject to the policies and Conditions in force at the time you use this website or place each order, unless by law or decision of government agencies we must make changes retroactively in said policies, Conditions or Privacy Statement, at in which case, the possible changes will also affect the orders that you had previously made.
18. APPLICABLE LEGISLATION AND JURISDICTION
The use of our website and the contracts for the purchase of products through said website will be governed by Spanish legislation. Any controversy that arises or is related to the use of the website or with said contracts will be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals. If you are contracting as a consumer, nothing in this clause will affect your rights as recognized by current legislation.
19. COMMENTS AND SUGGESTIONS
Your comments and suggestions are welcome. We kindly ask you to send us such comments and suggestions through our contact form.