In the event of a claim or query regarding the shipment, you can contact our customer service center.

Purple Shop ® guarantee our customers the possibility of canceling their order as long as the cancellation is communicated before the order has been processed (approximately 2 hours from the purchase) and will have a charge of € 5 for management. To request the cancellation of the order, you must send an email to [email protected] and the refund of the amount paid will be processed.

The customer will have a period of fifteen calendar days from receipt of the order to terminate the contract and return the purchased product. The client will communicate to us within the stipulated term and by any means admitted by law, her desire to exercise the right to terminate the contract. The merchandise must be delivered together with the delivery note and, where appropriate, the invoice issued to Purple Shop ®, the customer paying the return costs, to consult the return address write us a WhatsApp message at +34 682 34 85 07 .

Returns are NOT accepted, only a return will be made as long as your foot size does not correspond to that of your order or it does not arrive in perfect condition. In the event that you meet these requirements, Purple Shop ® will return the purchase money through a credit card, by bank transfer to the account indicated by the customer or by crediting your personal account.

If a product other than the one requested by the customer was delivered by mistake from Purple Shop ®, it will be withdrawn and the correct product will be delivered without any additional charge to the buyer.