FAQs

PAYMENT METHODS:

At Purple Shop ® you can pay with PayPal or by credit card.

PRICES:

The prices of each product are identified in Euros with value added tax (VAT) included.

TRANSPORTATION EXPENSES:

Delivery costs are specified on the invoice, at Purple Shop ® we work with the best courier companies to offer a good service and apply the prices of shipping rates without added cost.

ORDERS:

The data communicated by the customer is recorded on our Purple Shop ® website and constitutes proof of the commercial transaction. After validation of the order by the customer Purple Shop ® will send an email to notify the purchase. It is possible that if an order is placed for more than one product, they do not arrive simultaneously, this is due to logistics issues.

FOOTWEAR AND FASHION DELIVERY TIMES:

Shipments will be delivered within 15 to 25 business days.

It is possible that some orders suffer certain delays, in that case please contact us, [email protected]

DELIVERY TIMES FOR SPEAKERS AND HEADPHONES:

Shipments will be delivered within 48 - 72 hours.

It is possible that some orders suffer certain delays, in that case please contact us, [email protected]

CUSTOMER SUPPORT:

Customer service hours are from Monday to Friday from 3:30 p.m. to 8:00 p.m. If you wish to contact us you can do so via email, Facebook or Instagram.

Mail: [email protected]

Facebook: Purple Shop

Instagram: @purpleshopweb

Whatsapp: +34 682 348 507

ABOUT OUR PRODUCTS:

We are a sales portal that works as intermediaries between client and supplier, so we do not manipulate or make shipments, supplier tells us that they only sell original products.